Extensive Hands On Experience

C/J SYSTEM SOLUTIONS, INC.

Consulting and Training for Computer Professionals

Testing and Delivering Commercial Off the Shelf Software  

* Establish a systematic approach to COTS applications

* Managing change and its impact on testing

* Testing COTS during assessment and implementation

* Understanding challenges associated with COTS

* Staffing a COTS evaluation and implementation team

* Interfacing COTS to current and future applications

* Managing the defect cycle in COTS applications

* Developing a test approach for COTS replacement systems

* Designing and maintaining reusable processes

* Determining how much testing is enough

* Enhance professional skills

* Status reporting and “Measuring to Manage”

* Determine and implement risk based stopping criteria

* Interfacing with other departments

* Keeping the client’s needs in mind

* Improve understanding of client’s requirements

* Manage stress

* Involve clients in the process

* Demonstrate empathy and understanding

* Improve customer satisfaction

Although commercial software solutions are nothing new, the ways that have been adapted to fit unique company situations have changed.  This includes such creative approaches as parameter context driven definitions, component customization, module additions, and numerous combinations.  While this is enough to make even the most experienced developers and testers nervous, add the hard reality that not all commercial software is properly tested prior to delivering to the purchaser.  Thus we face two major problems, i.e., is the problem is the product or the filters we designed to customize the applications?  Does the vendor provide a defect list with the product?  Will copies of the test cases used by the vendor be delivered with the system?  Are they open to suggestions on how to improve their product prior to delivery to your company? One must systematically approach COTS testing applications with the same dedication to an in-house developed product.  Your name will be on this product, so you need to ensure it will meet the client’s needs.

 
The Testing and Delivering Commercial Off the Shelf Software workshop upgrades the quality of development and testing of the product prior to delivery to the client.  Learn how to improve your understanding of what you will get, what is needed, and how the two can more easily come together.  Learn how to more clearly understand client’s needs and expectations prior to the designing of the interfaces.  Improve the “What before the How” process.
 
Skills and techniques such as - -

Who should attend? Developers, Testers, Project Managers, technical support, application and software support personnel, customer service, help desk, instructors, and others involved with customers.