Improving Customer Satisfaction Skills

Extensive Hands On Experience

C/J SYSTEM SOLUTIONS, INC.

Consulting and Training for Computer Professionals

Improving Customer Satisfaction Skills

We need to Improve Customer Satisfaction skills because, as you know, customers can be demanding, belligerent, even hostile. They want answers before they call, and expect instantaneous response and solutions. And we all know how important customer satisfaction is to any organization. Products are becoming more and more complex and your personnel count is not necessarily increasing. You have to do the best job you can with the available resources. Customers must receive professional quality service and support. This combination will help ensure your recognition and success as the leader in your industry. Customer "problems" can be managed more efficiently when your employees have the proper tools.

The Improving Customer Satisfaction Skills workshop will help improve the quality of support your staff provides customers in the perception and reality within support. We can enhance your available resources and make you aware of how to optimize what you have. The course is designed to enhance existing skills and build on new ones.

The IMPROVING CUSTOMER SATISFACTION SKILLS workshop upgrades the quality of service and support your customers receive. Additionally, you can reward your employees by making their jobs easier. Teach employees new skills and techniques that will result in improved customer satisfaction and better working conditions. These newly acquired skills and techniques will enhance your commitment to quality throughout your organization, and to your customers. Skills and techniques such as - -

* Communication Skills
* Managing stress
* Developing credibility
* Listening techniques
* Negotiation skills
* Customer awareness
* Customer empathy

* Customer perception
* Personalities
* Stress management
* Interpersonal skills
* Professionalism
* Telephone techniques
* Tact and diplomacy

* Company objectives
* Problem Management
* Teamwork
* Follow-up
* Managing hostility
* Customer involvement
* Customer satisfaction

We use professionally designed video tapes to reinforce the content of the workshop. Participants are also video taped in role play situations to demonstrate their unique mannerisms on problem handling and also to enhance their existing skills.

Who should attend? Sales, technical support, application and software support personnel, customer service, help desk, instructors, order entry, and others involved with customers.

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